Returns & Exchanges
At OXVA STORE, we stand behind the quality of our electronic products and offer a 14-day return window for items in their original, unopened packaging. Please ensure all security seals are intact to qualify for a full refund or exchange.
Initiate Request
Contact our support team with your order number and a brief explanation of the reason for your return to receive a Return Merchandise Authorization (RMA).
Package Your Item
Securely pack the device in its original box, ensuring all accessories, manuals, and cables are included to avoid restocking fees.
Ship to Service Center
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technicians verify the item's condition and authenticity, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing